Refund policy
At Luxe, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 90-Day Money-Back Guarantee subject to the terms outlined below.
90-Day Money-Back Guarantee
Customers may request a return within 90 days of receiving their order.
To be eligible for a refund, items must meet the return requirements listed in this policy.
Order Cancellations
Orders may be canceled for a full refund before they have been shipped.
Once an order has been processed and shipped, it can no longer be canceled. If you no longer wish to keep the item after delivery, you may request a return in accordance with our return policy.
To request a cancellation, please contact us as soon as possible at:
Return Eligibility
To qualify for a return and refund, items must be:
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Unused and unworn
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In their original condition
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Returned in the original packaging
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Free from damage, stains, odors, or signs of use
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Returned within 90 days of delivery
We reserve the right to deny refunds for items that do not meet these conditions.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Photos showing the damage or defect
We will review the issue and work with you to provide an appropriate resolution.
Non-Returnable Items
The following items are considered final sale and are not eligible for return or refund:
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Gift cards
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Clearance items
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Promotional or discounted items receiving discounts greater than 20%
Return Process
To initiate a return, please contact:
Please include your order number and reason for the return.
If your return is approved, we will provide instructions for returning the item.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow:
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Up to 10 business days for inspection and processing after the return is received
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Additional time required by your bank, credit card provider, PayPal, or payment processor to post the refund to your account
Processing times may vary depending on your financial institution.
Exchanges
At this time, we do not guarantee direct exchanges. Customers seeking a different item may return an eligible product and place a new order.
Fraud Prevention
The Luxe Bags reserves the right to refuse returns, refunds, or cancellations that appear fraudulent, abusive, or inconsistent with this policy.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: support@theluxebags.com
